Request account and data deletion

How to request deletion

To request deletion of an Eazy Bill user account, tenant workspace or related personal information, email info@eazybill.co.za or submit a request through the contact page.

Include the account email address, company or tenant name, and whether you want to delete only a user account or the full tenant workspace. We may ask for additional information to verify that the requester is authorised to make the deletion request.

What can be deleted

A verified deletion request can remove or deactivate user account details, authentication access, profile information and tenant data that is no longer required to provide the service. Tenant data may include company profile details, customer records, product records, invoices, quotations, expenses, receipt uploads, reports and subscription records.

Information we may retain

Some records may need to be retained for legal, tax, accounting, payment, security, fraud prevention, dispute-resolution or backup reasons. Where retention is required, access is limited and records are kept only for the period needed for those purposes.

Processing time

We aim to acknowledge deletion requests within a reasonable time after receipt and complete verified deletion requests as soon as practical. If a request affects a business tenant workspace, we may need approval from an authorised tenant administrator or account owner before deleting shared business records.

Before requesting deletion

Deleting a tenant workspace can remove access to invoices, quotations, customer records, product records, expenses and reports. Export or save any records your business needs before submitting a deletion request.