Eazy Bill privacy policy

Last updated: 11 September 2026

Who this policy covers

This privacy policy applies to Eazy Bill, including the Eazy Bill website, customer portal and mobile app published as za.co.eazybill.mobile. Eazy Bill provides invoicing, quotation, customer, product, expense, reporting and subscription management tools for business users.

Developer and privacy contact

Eazy Bill is provided by the Eazy Bill team. Privacy, account access, correction and deletion requests can be sent through the contact page or by email to info@eazybill.co.za.

Information we collect

Eazy Bill collects information needed to create and operate a tenant workspace. This may include account owner and user names, email addresses, authentication details, company profile details, contact information, customer records, product records, invoices, quotations, expense records, uploaded receipts, subscription selections, payment intent references, device or browser technical information, IP address, cookies, session identifiers and diagnostic request logs.

How we use information

We use information to authenticate users, provide tenant-specific portal features, create documents and reports, process subscription checkout, send account and support messages, prevent unauthorised access, troubleshoot service issues, maintain audit records, improve reliability and comply with legal or accounting obligations.

Mobile app data

The Eazy Bill mobile app is a secure WebView shell for the Eazy Bill portal. It uses internet connectivity to load the portal and network state to detect offline conditions. The app does not request camera, contacts, location, microphone, SMS or call log permissions. Information entered in the app is processed by the same Eazy Bill portal described in this policy.

Sharing and service providers

We share information only when needed to provide and protect the service, such as with hosting, database, email delivery, payment processing, security, diagnostics and professional support providers. Subscription payments are processed through PayFast. We may also disclose information if required by law, to enforce our terms, or to protect users, tenants and the service.

Security

We use HTTPS, authentication cookies, tenant-scoped access controls, server-side validation and operational safeguards to protect personal and business information. No internet service can guarantee absolute security, so users should keep credentials private and tenant administrators should grant access only to authorised users.

Retention

We keep account, tenant, billing and business records for as long as needed to provide the service, meet legal, tax, accounting, security and dispute-resolution obligations, and maintain reliable backups. When information is no longer needed, it is deleted, anonymised or retained only where lawful retention is required.

Access, correction and deletion

Users can ask for access, correction or deletion of personal information. Tenant administrators can manage authorised users in the portal. Account and tenant deletion requests can be submitted through the account and data deletion page. We may need to verify the requester and may retain records where required by law or legitimate business obligations.

Children

Eazy Bill is intended for business use and is not directed to children. Users should not create accounts or submit personal information if they are not authorised to use a business tenant workspace.

Changes to this policy

We may update this policy when the service, legal requirements or data practices change. The latest version will remain available on this page with the updated date shown above.